Refund and Returns Policy

Effective Date: January 8, 2025

Thank you for shopping at MONTLITE UNIE. We hope you are happy with your purchase, but if for any reason you are not satisfied, we are here to help. This Refund and Returns Policy outlines the conditions under which you can return items and receive refunds for your purchases made on https://montliteunie.com.

1. Returns

If you are not completely satisfied with your purchase, you may return most items within 30 days from the date of receipt for a full refund or exchange. Please note the following conditions:

  • Items eligible for return: Most products purchased through our website can be returned unless they are marked as final sale, clearance, or are customized products.
  • Return Conditions: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories intact.
  • Return Process: To initiate a return, please contact our customer service team at info@montliteunie.com to obtain a Return Merchandise Authorization (RMA). Once approved, you will receive instructions on how to return your product.

2. Refunds

  • Refund Eligibility: Refunds are issued for items that meet our return conditions. Once we receive the returned item, it will be inspected, and we will notify you via email whether your return is approved or rejected.
  • Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take up to 5-7 business days for the refund to appear in your account.
  • Partial Refunds: We reserve the right to issue a partial refund if the returned items show signs of use or damage.

3. Exchanges

If you would prefer to exchange a product for a different size, color, or item, please follow the return process and place a new order for the desired product. If the item is eligible for return and is in new condition, we will issue a refund as per the conditions above.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Final sale items
  • Customized or personalized products
  • Gift cards
  • Opened or used items, unless they are defective

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt of your order. We will assist you in processing a return, exchange, or refund for the damaged product. You may be required to provide photos of the damaged item for verification purposes.

  • Contact Information: Please contact us at info@montliteunie.com for instructions on how to return damaged or defective products.

6. Shipping Fees

  • Return Shipping Costs: Unless the item is defective or damaged, customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
  • Original Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund, if applicable.

7. Late or Missing Refunds

If you have not yet received your refund after the stated processing time, please first check with your bank or credit card provider. It may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@montliteunie.com.

8. How to Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please feel free to contact our customer service team:

MONTLITE UNIE
401 Hackberry Ave, Mamou, Louisiana (LA), 70554
Phone: (337) 468-5926
Email: info@montliteunie.com
Website: https://montliteunie.com

This Refund and Returns Policy is effective as of January 8, 2025.